Working closely with the CEO/Founder of one of the largest privately-held art galleries in the world, developed and led team charged with executing over 15,000 fine art auctions on over 100 cruise ships operating on 6 continents each year.
Accelerated unit revenue growth of this 50-year old enterprise from flat the previous two years to double digits via significant organizational and operational improvements across multiple functions.
Revamped organizational structure, aligned compensation and recognition programs around key performance metrics, and instilled a culture of accountability, responsiveness and professionalism- which delivered record-setting results and vastly improved employee engagement and morale.
Developed customized approach to doing business in Asia, which took this segment of the business from performance laggard to leader within 6 months.
Installed process improvement discipline that reduced client complaints by 22%.