Change Leadership

Designed and executed bold player selection process at a financial services company that seamlessly integrated the sales organizations from 3 acquired competitors, while experiencing very low attrition rates among top players and continued strong performance versus plan.

Built tremendous trust within the team due to the inclusive nature and transparency of the effort.

Change Leadership

Led 170 person organization in Dallas, New York City, and Chicago that provided ongoing customer service for an airline’s 30,000 travel agency/corporate accounts as well as administrative support services for the entire U.S./Canada sales team.

Energized team and improved operational efficiency by 30%, even while integrating an acquired airline’s sales support organization and managing through 25% reduction-in-force in a constantly changing business environment following 9/11.